Returns & Exchanges

At LUX SKIN, we want you to be completely satisfied with your beauty journey. If you are not happy with your purchase, we offer a 30-day return policy for unused items in their original packaging.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Prepare Your Package

Securely pack your items in their original boxes, ensuring all accessories and manuals are included to qualify for a full refund.

3

Ship Your Return

Affix the provided shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing